RENTAL INFORMATION & POLICIES
We know, we know, you just want to go outside and play with your rental gear! However, to make sure you have a really awesome time (and to cover our butts), there are a few details we want you to be aware of. Don’t worry, we won’t make you write a test.
RESERVATIONS, PAYMENT AND ID
All rental charges must be paid for in full at the time of reservation. You can use cash, debit, Visa, MasterCard or Wild Rock gift cards if reserving in person at Wild Rock. Online reservations are by credit card only. All orders require a credit card on file.
PICK UP AND RETURNS
Rental gear can be picked up anytime during store hours the first day of your reservation. If you would like to pick-up your gear the evening before your rental, give us a call at 705-745-9133 and and ask about an early pickup.
Late drop-off kits are available for canoes and kayaks.
CANCELLATIONS AND RESCHEDULING
If you want to cancel your booking, and provide more than 48 hours’ notice, you will receive a full refund. If less than 48 hours is provided, you will receive a 50% refund. For example, a pick-up on Wednesday needs to be rescheduled by the end of the day on Monday.
On the day of pick up, once the reservation has started at 3pm, there will be no refunds. If you need to pick up your gear the following morning, please notify the store so that they keep your reservation.
If you want to reschedule your booking, and provide more than 48 hours’ notice, there is no fee. If less than 48 hours is provided, there is a one-day rental fee charge that will be added to your booking total charge.
Extensions to your booking can only be made subject to availability.
LATE, DAMAGED, OR LOST GEAR
Late returns will be charged double the daily rental rate for each day late.
You are responsible for returning all rental equipment in reasonable clean, dry, working condition. If the equipment you return is damaged, needs repair or requires excessive cleaning, you’ll be responsible for those costs. You will be charged the full retail value for lost, stolen or destroyed rental equipment.
We recommend checking your home owners policy and/or credit card insurance policy regarding coverage on rented items.