Wild Rock strives to make every shopping experience, in person and on our website, accessible for everyone, including those with disabilities.
To that end, we are continuously working to ensure accommodation of the needs of customers with disabilities in our store. We have also taken steps to improve our website’s usability for all customers including those who utilize assistive technology. Our efforts are guided by the World Wide Web Consortium’s Web Content Accessibility Guidelines, Level AA (WCAG 2.1). We will continue to review and improve our site to deliver accessible experiences.
Wild Rock welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.
Customers who wish to provide feedback on the way Wild Rock provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):
- Email: firstname.lastname@example.org
- Mail: Wild Rock Outfitters, 169 Charlotte St, Peterborough, ON K9J 2T7
- In person to store manager/owner
All feedback, including complaints, will be directed to General Manager and Owners for review. Customers can expect to hear back within 14 days.
Wild Rock will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.